My reward hasn't arrived

Some rewards are delivered instantly, while others are sent manually by the Fit Rewards team.

Before contacting support

• Check your My Rewards section.
• Check your email inbox.
• Check your spam or junk folder.

If your reward still hasn't arrived after the expected delivery time, please contact our support team and include the reward you claimed.

Good to know

The delivery method for each reward is explained on the reward before you claim it.